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Try a keyboard command. Locate your product’s information label. Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. Find your serial number using a keyboard command.
If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.
If your computer is currently functioning you can find the serial number by using a simple keyboard command. To improve the battery performance of your notebook PC, try the steps from the document below.
Sign Out. My Account. Dashboard FAQ. Windows 10 Updates. Fix Issues. Setup and Use PC. Windows 10 Updates Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC.
Before you update Before you update the Windows 10 versions of your computer, here are a few recommended steps that should be completed Check product compatibility: Installing Windows 10 updates on non-compatible products may result in issues that may break functions or features.
HP keeps a record of all products that are tested for newer Windows 10 versions. For tested products, HP will provide updated driver and software. Click here to view a list of tested products Run Performance tune-up: HP performance tune up can help improve system performance and free-up space so that updates can download and install on you PC.
Performance Tune Up check. Please Wait To learn more about how to install updated BIOS, visit the documents below. It is recommended to check and ensure that the latest Graphics drivers are installed in your computer before starting the update process. Visit the Software Download Page to select your product and download the latest driver.
If Windows Update says your device is up to date, you have all the updates that are currently available. For additional information visit Updating drivers and software with Windows update. How to Download or Update Software and Drivers for HP Computers HP constantly strives to improve its products and periodically provides updates for software, drivers , and firmware free of charge.
Fix Issues Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors Topics on this page. Fix Issues Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors. How to use Bluetooth on Windows 10 HP PCs Bluetooth wireless technology provides short-range communications that replace the physical cable connections that traditionally link electronic devices, such as printers, audio devices, and computers.
Some examples include: Sharing pictures with other Bluetooth devices nearby Sending files to a Bluetooth printer Transferring files to nearby Bluetooth computers Listening to music on a Bluetooth headset The document below will help you learn to connect and use Bluetooth compatible devices to your computer, such as printers and headsets.
Using Bluetooth Devices in Windows Do you see any of the following symptoms? Audio check. Not seeing the HP Audio check window? Wireless Network and Internet Connection issues in Windows 10 A variety of software and hardware problems can cause your Wi-Fi to stop working.
If you do not want to use Cortana, click the speaker icon in the lower right corner, and then mute the volume. When the Let’s start with region.
Is this right? When the Is this the right keyboard layout? When the Want to add a second keyboard layout? When the Let’s connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.
On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Type your password in the text field, and then click Next.
If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next.
Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue. When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept.
The Go Back feature, which allows you to reinstall a previous version of Windows, is available for 10 days after upgrading to Windows 10 or updating Windows 10 to a new version. The Windows installation files occupy a large amount of hard drive storage space during that time. The files are deleted automatically after 10 days. However, you can delete them manually if you want to free up storage space before then. After deleting the files, the Go Back feature is no longer available for restoring a previous version of Windows.
Using the search box on the taskbar, search for and open Disk Cleanup. Select the hard drive where the Windows installation files are stored usually C: , and then click OK. When the Disk Cleanup window opens, click Clean up system files. Select Previous Windows installation s and Temporary Windows installation files, and then click OK to start the cleanup. When the disk cleanup is complete, more free space is available on the computer hard drive.
If your computer shipped with Windows 10 preinstalled at the factory, HP Recovery Manager might not work with the latest update. It can be used to recover the operating system from files stored in a partition on the hard drive without needing recovery media. It can also be used to create a personalized recovery disc or USB drive for a specific computer.
When you click the link, the file is downloaded using your internet browser download capabilities. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute.
Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account.
If you chose Keep personal files and apps , the desktop opens when the installation completes. If you chose Keep personal files only , the desktop opens when the installation completes.
If you chose Keep nothing , continue to the next step after the installation completes to set up Windows Figure : Clicking Install. Step 3: Complete setup and sign in to Windows 10 clean installation only If you chose the clean install and kept nothing, navigate the setup experience with the help of Cortana.
If you chose to keep your personal files and apps, you do not need to set up Windows 10 again. When the Cortana introductory screen displays, you can choose to use Cortana voice recognition if your computer has a working microphone or your keyboard and mouse to complete the setup. If you do not want to use Cortana voice recognition, click the speaker icon in the lower right corner, and then mute the volume.
Figure : Cortana introductory screen. When the Let’s start with region. Is this right? When the Is this the right keyboard layout? When the Want to add a second keyboard layout? When the Let’s connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.
On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Figure : Signing in with your Microsoft account. Type your password in the text field, and then click Next. If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next. Figure : Typing your Microsoft account password. Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue.
When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept. Figure : Choosing privacy settings for your device. Windows activation To verify that you have a genuine copy of Windows 10 that has not been used on more devices than the license agreement calls for, your Windows 10 needs to be activated.
Depending on where you acquired your copy of Windows 10, activation occurs using either a digital entitlement or a character product key. Windows Hello To unlock your computer with your fingerprint or with your face, without a password, you can use Windows Hello. It is a much more personal and very secure way to unlock your Windows 10 device. If your computer has the hardware required for Windows Hello, you are prompted to set up Windows Hello during Windows 10 setup.
If Windows Hello does not activate automatically and you want to use the facial recognition or fingerprint reader, follow these instructions after Windows 10 is activated.
Click Start , and then click Settings. Under Windows Hello , options for face, fingerprint, or iris display if your computer has the fingerprint reader or camera to support the feature. After setting up Windows Hello, you can sign into your computer with the swipe of a finger or a quick glance. Steps to take after installing Windows 10 After installing Windows 10, update your drivers, software, and apps. Connect to the Internet if your computer is not already connected.
Install HP Support Assistant. HP Support Assistant scans your computer and automatically detects and installs the latest software drivers available from HP.
Install updated video drivers. For the best viewing experience, download and install the latest graphics drivers for your computer. Download and install the Windows 10 video drivers for your computer. Install updated wireless network drivers and wireless button software.
The wireless button on your computer should sync with Windows Airplane Mode when the required software is installed. Go to support. Then install the latest wireless and Bluetooth drivers. Finally, install the HP Wireless Button softpaq. Install updated audio drivers.
Audio from your speakers and headphones should work properly after Windows 10 is installed, but to get the most from your audio system, install the latest HP audio drivers. Install updated touchpad drivers. The touchpad should work properly after Windows 10 is installed, but installing the Windows 10 touchpad driver allows you to use edge swipe features from the touchpad to switch between open applications and other useful functions.
Resolve any printer issues. Learn how to use Windows Read the HP support document Understanding and Using Windows 10 Features to learn new Windows 10 features, the apps that come with Windows 10, and much more.
HP Notebook PCs – Using the touchpad (Windows 11, 10) | HP® Customer Support
Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Microsoft Office YTD Video Downloader. Adobe Photoshop CC. VirtualDJ Avast Free Security. WhatsApp Messenger. Talking Tom Cat. Clash of Clans. Subway Surfers. TubeMate 3. Google Play. UFC Black Widow: How to stream. Teletubbies vaccine memes. Virgin Galactic’s big space launch. Aliens poll. Windows Windows. Most Popular. New Releases. Figure : Choose what to keep window with Keep personal files and apps selected.
During the installation process, your computer restarts several times. Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account.
If you chose Keep personal files and apps , the desktop opens when the installation completes. If you chose Keep personal files only , the desktop opens when the installation completes. If you chose Keep nothing , continue to the next step after the installation completes to set up Windows Figure : Clicking Install. Step 3: Complete setup and sign in to Windows 10 clean installation only If you chose the clean install and kept nothing, navigate the setup experience with the help of Cortana.
If you chose to keep your personal files and apps, you do not need to set up Windows 10 again. When the Cortana introductory screen displays, you can choose to use Cortana voice recognition if your computer has a working microphone or your keyboard and mouse to complete the setup.
If you do not want to use Cortana voice recognition, click the speaker icon in the lower right corner, and then mute the volume. Figure : Cortana introductory screen. When the Let’s start with region. Is this right? When the Is this the right keyboard layout?
When the Want to add a second keyboard layout? When the Let’s connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.
On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Figure : Signing in with your Microsoft account. Type your password in the text field, and then click Next. If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next.
Figure : Typing your Microsoft account password. Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue. When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept. Figure : Choosing privacy settings for your device. Windows activation To verify that you have a genuine copy of Windows 10 that has not been used on more devices than the license agreement calls for, your Windows 10 needs to be activated.
Depending on where you acquired your copy of Windows 10, activation occurs using either a digital entitlement or a character product key. Windows Hello To unlock your computer with your fingerprint or with your face, without a password, you can use Windows Hello. It is a much more personal and very secure way to unlock your Windows 10 device.
If your computer has the hardware required for Windows Hello, you are prompted to set up Windows Hello during Windows 10 setup. If Windows Hello does not activate automatically and you want to use the facial recognition or fingerprint reader, follow these instructions after Windows 10 is activated. Click Start , and then click Settings. Under Windows Hello , options for face, fingerprint, or iris display if your computer has the fingerprint reader or camera to support the feature.
After setting up Windows Hello, you can sign into your computer with the swipe of a finger or a quick glance. Steps to take after installing Windows 10 After installing Windows 10, update your drivers, software, and apps. Connect to the Internet if your computer is not already connected. Install HP Support Assistant. HP Support Assistant scans your computer and automatically detects and installs the latest software drivers available from HP.
Install updated video drivers. For the best viewing experience, download and install the latest graphics drivers for your computer. Download and install the Windows 10 video drivers for your computer. Install updated wireless network drivers and wireless button software. The wireless button on your computer should sync with Windows Airplane Mode when the required software is installed. Go to support. Then install the latest wireless and Bluetooth drivers.
Finally, install the HP Wireless Button softpaq. Install updated audio drivers. Audio from your speakers and headphones should work properly after Windows 10 is installed, but to get the most from your audio system, install the latest HP audio drivers. Install updated touchpad drivers. The touchpad should work properly after Windows 10 is installed, but installing the Windows 10 touchpad driver allows you to use edge swipe features from the touchpad to switch between open applications and other useful functions.
Resolve any printer issues. Learn how to use Windows Read the HP support document Understanding and Using Windows 10 Features to learn new Windows 10 features, the apps that come with Windows 10, and much more. The “Go Back” feature, which allows you to reinstall a previous version of Windows, is available for 10 days after installing Windows The Windows installation files occupy a large amount of hard drive storage space during that time.
The files are deleted automatically after 10 days. However, if you want to regain the storage space before 10 days have passed, you can manually delete the files.
Using the search box on the taskbar, search for and open Disk Cleanup. Figure : Opening Disk Cleanup. Select the hard drive where the Windows installation files are stored usually C: and then click OK.
Figure : Selecting the drive. When the Disk Cleanup wizard opens, click Clean up system files. Figure : Clicking Clean up system files. Select the hard drive where the Windows installation files are stored usually C:.
Select Previous Windows installation s and Temporary Windows installation files , and then click OK to start the cleanup. When the disk cleanup is complete, more free space is available on the computer hard drive. Go back to the previous version of Windows Go Back is a feature that returns your computer to the operating system that was installed before you installed Windows If you perform a disk cleanup, refresh, or reset in Windows 10, you do not have the option to go back.
If you have deleted the windows.